Lasante Hashtag is an online store that specializes in the sale of muscle balm products and we strive to offer a fast and reliable delivery service to all of our customers. We deliver to all areas of the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

We always endeavor to use couriers that provide value for money, reliability, and efficiency. We understand that the delivery process is an important aspect of our service and we take it very seriously. We work with several different couriers to provide the best delivery options for our customers.

We will continue to monitor our couriers on your behalf to ensure that we are providing the best possible service. We will also keep you informed about the progress of your order and provide you with a tracking number so that you can track your delivery.

We pride ourselves on providing a high-quality service and we will do our best to ensure that your order is delivered to you as quickly and efficiently as possible.

If you have any questions or concerns about our delivery service, please don't hesitate to contact us through our website. We will be happy to assist you.

Same Day Dispatch

At Lasante Hashtag, we understand the importance of timely delivery of your vaping products. That's why we make every effort to dispatch your order as soon as possible.

Orders placed before 2pm (Monday – Friday) are dispatched the same day subject to stock availability, security, and payment checks. We conduct these checks to ensure that your order is accurate and that your payment has been processed successfully.

Please ensure the telephone number you provide is correct as we will use this to contact you if there is a problem with your order. This will help us to resolve any issues quickly and ensure that your order is dispatched without delay.

We will send you an email to confirm that your order has been dispatched and provide you with a tracking number. You can use this to track your delivery and find out when you can expect to receive your order.

If you have any questions or concerns about your order or delivery, please do not hesitate to contact us through our website. Our customer service team will be happy to assist you.

Orders placed after 2pm on Friday are dispatched on Monday (excluding Bank Holidays).

Shipping Methods

At Lasante Hashtag, we understand the importance of keeping our customers informed about the status of their orders. That's why we use delivery partners that provide full tracking information and estimated delivery windows.

Once your order has been dispatched, you will receive an email with a tracking number and a link to the tracking information. You can use this to track your delivery and find out when you can expect to receive your order.

The tracking information will include the estimated delivery date and time as well as the status of your delivery. You can also use it to check if there are any delays or issues with your delivery.

We understand that receiving your order on time is important, and we will do our best to ensure that your order is delivered to you as quickly as possible. However, please note that delivery times may vary depending on your location, and we are not responsible for any delays caused by the carrier.

Lasante Hashtag uses DPD as one of our delivery partners. DPD is known for its reliable and efficient delivery service. They also provide a convenient and flexible delivery options for customers who are not going to be home at the time of delivery.

One of the features that DPD offers is the ability to download the DPD app, which allows customers to have their parcel left in a safe place or delivered to their neighbor. This can be especially useful if you are not going to be home during the day.

Furthermore, DPD gives customers a 1-hour delivery slot, which means that you will know exactly when your package will be delivered. This allows you to plan your day accordingly and avoid missing your delivery.

DPD (Mon-Fri delivery) - £2.99

Lasante Hashtag offers a Next Day Delivery service for customers in the UK mainland. This service is designed to ensure that your package arrives quickly and efficiently. With a success rate of 98%, the majority of packages are delivered the next day after dispatch.

Our Next Day Delivery service is fully tracked, which means that you can follow the progress of your delivery and know exactly when to expect it. Once your order is dispatched, you will receive an email with a tracking number and a link to the tracking information.

Please note that Next Day Delivery is only available for UK mainland addresses. For some remote locations, we may have to change the delivery method to Royal Mail Tracked Services. This service is not guaranteed to be delivered the next day.

We understand that receiving your order on time is important, and we will do our best to ensure that your order is delivered to you as quickly as possible. However, please note that delivery times may vary depending on your location, and we are not responsible for any delays caused by the carrier.

DPD Weekend Delivery 

Order before 2pm on Friday to get your parcel via DPD at the weekend.  (Most Orders are delivered on Saturday).  This service is also for UK mainland addresses only.

DPD Local Collect

Choose your local DPD pick up location and collect your parcel at your own convenience.

Royal Mail

Royal Mail 1st Class

Royal Mail aim to deliver your parcel within 1-3 working days.

Royal Mail 2nd Class

Royal Mail aim to deliver your parcel within 2-5 working days.

Royal Mail Special Delivery Guaranteed Next Day 

Parcels are guaranteed the next working day.  This service is tracked, and a signature is required on delivery.

No Delivery

At Lasante Hashtag, we understand the importance of receiving your order as soon as possible. That's why we offer Next Working Day delivery service for customers in the UK mainland. However, we kindly ask our customers to note that we are not able to chase up parcels until the 5th working day after your parcel has been dispatched by us.

It is important that you check your tracking information before you contact us and allow extra time during adverse weather conditions around the country or during busy seasonal times. The delivery carrier may experience delays that are beyond our control, so please be patient and check the tracking information for updates.

We also kindly remind our customers to ensure that all orders are opened and are checked to ensure they are complete within 48 hours of receipt. Any claims for missing items will not be considered out of this timescale.

If you have not received your package and it has been marked as delivered by the carrier, please check the following:

• Check the tracking information to confirm the delivery status and delivery address
• Check with your neighbors or anyone else who may have received the package on your behalf
• Check the location where the carrier has marked the package as delivered, such as a front porch, back door, or mail room
• If you still cannot locate the package, please contact us through our website, and we will assist you with the process of locating your package.

It's important to note that we will not be held responsible for any lost or stolen packages that have been marked as delivered by the carrier. However, we will do our best to assist you in resolving the issue with the carrier.

We apologize for any inconvenience and encourage you to contact us as soon as possible so we can assist you in resolving the issue.